What are Soft Skills?

Soft skills are defined as the mix of skills, attitudes, behaviours, personal qualities and mind-sets that individuals use to be successful across different situations in work and life.

Why is it important to pay attention to Soft Skills?

Todays (and tomorrow’s) global economy needs soft skills more than ever.

Skills gap refers to the degree of alignment or misalignment between the skills youth develop through education and training, and the skills needed by employers.

As real as this misalignment is, there is also a gap between skills needed today and those needed in the future because the exact nature or rate of change of economic progress cannot be predicted.

Having a workforce of employees who have mastered soft skills reduces employer costs in recruitment , training time and employee turnover and improves employees performance on bottom-line business metrics such as higher sales and better consumer service